Do we need to know anything about websites to do this?
Our setup process is quick and painless. As you signup you'll provide some basic information about your association and choose a design for your new website. We will then set up your website and give you the login to the Admin Portal. From here you'll be able to use intuitive text editor to instantly enter the text for your pages plus manage your site's functionality. Our support team is available to help you at any time.

Will you put any advertisements on our website?
We do not force our advertisements on your website. You may choose to do so for your own financial gain.

What types of payments do you accept?
We accept all major credit cards and association checks.

Are there any long term contracts?
You can cancel at any time. Refunds are not issued for the months you have paid in advance.

How does the money back guarantee work?
If within 30 days following your signup you are not satisfied for any reason you will be refunded the money you have paid minus a $25 domain registration fee as applicable. See the full details here.

Can we decide what pages are on the website?
You can have up to 30 pages for your text and one fill-in contact page. We encourage you to keep your pages below 40 so that your visitors don't get lost or overwhelmed. If you find yourself needing a lot of pages for your website let us know so that we can suggest alternative directions for organizing your website.

How do we get our documents added to the website?
If you do not have a scanner you can mail your paper documents to us. We will scan them into Adobe pdf format for you and post on your website for you. There's no limit on the number of documents we'll convert for you. If you have your documents in electronic format (Word, Publisher, etc) you can use the Adobe pdf Creation Tool to convert your documents to pdf.

What is the Admin Portal?
Whoever you assign as one of the Administrators for your website will be able to edit the content on the pages, upload documents and run the features on the website through the Admin Portal.

What if we don't have a domain name?
We'll register and maintain one (or more) for you. Check out the pricing page for details. You'll get to choose the domain name you think is best for your association. Click here to search for an available domain name.

We already have a domain name, can we still use it?
Yes. We will either help you point it to your new website with Association Live. In this case you will continue to pay your current registrar for you annual domain name renewals. Or you can transfer your domain name to us to maintain for you. Check out the pricing page for our fees.

If we leave Association Live can we still use our domain name?
The domain name we register and maintain for you is always the property of your association. We will release your domain name to the registrar you indicate. This will enable you to still use it to create a new website.

What is your hosting uptime guarantee?
We design and staff our hosting systems with one objective: To keep your website live 24 hours a day, 7 days a week. If we fail to maintain 99% availability of your website during any month, please contact us and request a credit of $5 to your account.

Can we view statistics on how visitors are using the website?
You'll be given access to view graphical charts that show stats such as: how many visitors view the website each day/month, how many pages are viewed and which areas are most popular.

How much server space is included?
We allocate 150MB of server space to each website. If the situation arises to where your association needs additional space we can increase that limit for a reasonable fee.

How does the email work?
With the standard package you'll receive one email address such as info@yourassociation.com. We will automatically forwarded these emails to any email address you indicate. You can also upgrade to multiple email addresses which you can send and receive emails from using POP3 software such as Microsoft Outlook.

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